97% Customer Satisfaction Recorded in 2018
Based on 557 customer feedback questionnaires received between the dates of 1/1/2018 and 17/12/2018 and as independently audited and verified by Independent Network, our Overall Customer Satisfaction Rate for 2018 was 97%!
Independently Audited Customer Feedback
As a long-standing member of industry standards organisation Independent Network, Thistle is independently audited and strictly monitored to ensure that our customer satisfaction levels are of an extremely high standard.
Following completion of their installations, our customers are asked by Independent Network to complete a feedback questionnaire (which can also be completed anonymously). The information contained in these questionnaires is then used to produce a monthly customer satisfaction report detailing our performance across several important indicators.
This means that the feedback of each and every one of our valued customers directly influences the result of our independently audited customer satisfaction reports.
The stakes couldn’t be higher for us to make sure that we are doing everything we can to ensure your satisfaction, at every stage of your home improvement project, from quotation to installation – and beyond!
Thistle were excellent to deal with in every way. They turned up on time and did a great job.
Good professional job from Salesman to Fitters.
All workers pleasant and efficient. Nothing was too much trouble. Overall very pleased with work carried out, wouldn’t hesitate to recommend “Thistle Windows & Conservatories Ltd”.
Really good company needed alteration to window panels and unfortunately due to a family bereavement we had to rearrange access dates. From fitting team to office and sales a big thank you I would use you again and recommend you to others.
Excellent service, all parties involved very friendly and professional, would use again.
Very impressed – friendly, efficient and tidy. Great follow-up service.
Happy with installation, would recommend to others.
Very happy with the installation and could not fault the service at all.
Completely satisfied from sales to installation.
Received excellent service from start to finish. Would thoroughly recommend.
The installation was to make foundations, erect a timber framed porch, line out with plasterboard, install electrics and fit new flooring then clad in fyfestone bricks with a tiled roof. It was a complex build and involved many trades and work over 9 weeks. I was very pleased at how the work progressed and ultimately was finished.
Perfect install, can’t fault anything about it.
Great all round service from Thistle Windows.
Minor snagging work was required but otherwise I was very happy with the product and the efficiency of Thistle Windows and Doors.
Have used this company in the recent past. They have over a period of time completely renewed all the exterior doors and double glazing on our property. Very good company to deal with and the fitters were excellent. Customer relations were very good. Will definitely use them again.
Thistle Windows were highly recommended to us by friends and after receiving excellent service from them, we are only too happy to recommend them to others.
Job done very efficiently.
Excellent professional job done by a friendly team.
The job was done timely and efficiently. The fitting team worked well and communication with them was great.
From initial visit from Lewis to installation, easy to deal with along with a quality product at a good price – would highly recommend.
We were greatly impressed by the quality of the job and the dedication of the workers. They made the construction of the Sun lounge from start to finish a hassle free experience. We are delighted with the finished job.
I’m very happy with the standard of service and product supplied.
Installers were very efficient and professional at all times. Highly commendable.
Mr Lawson was very professional and attentive. The actual installation went very well and standard of workmanship is very good!
Installation went without a hitch and in a very professional manner. Installers were very professional and explained each stage of works.
Good quality windows and doors. Very content with the professionalism of the installation team.
First class service. Thistle windows communication was excellent as to when each of the tradespersons would be.
Very happy with the smooth process of ordering by Lewis and also the work carried out by fitters. Would not hesitate to use or recommend Thistle windows.
Found ordering easy, had a thorough survey done. Was kept informed of installation, first provisionally then confirmed. Materials and scaffolding were delivered on time. Guys came when I was told they would and worked very efficiently, seemed to genuinely care about the results. I was satisfied I had received the best service I could.
We have dealt with Thistle Windows several times before and have a high level of trust in their professionalism and quality. They are also helpful and courteous.
We found Thistle to be professional, courteous & all work completed to a very high standard.
Installing team were really friendly and efficient. We are very pleased with the finished product.
Helpful, friendly service throughout. Very happy with the quality of work. Would definitely recommend this installer.
We have used Thistle for a number of projects to replace windows, guttering etc and always were very happy with the service.
Overall we were very pleased with the service provided by Thistle Windows.
The fitting team were polite, professional and efficient. They answered any queries relating to the installation and fitting.
Work completed as quoted. Friendly and helpful fitting team. Cannot fault the Company in any way.
From Robert’s initial suggestion of window style through to installation the whole process has been excellent. At the survey stage I was unsure about the astrigal bars sizes and the Surveyor was happy to make a second home visit to help with my decision. My new white woodgrain effect windows suit my 100 year old cottage perfectly. Very pleased with the product and with Thistle Windows.
Communication throughout was excellent, we didn’t have single problem throughout the entire process.
Very happy with all aspects of work undertaken. Everything to a high standard.
Competent and efficient installation team, after sales service also very good.
Excellent, professional work. Extremely pleased.
We were very pleased with workmen on the job and the work done to our house.
We have a conservatory, 2 exterior doors and all windows replaced by Thistle over many years. We have always been delighted with the products and service.
A very satisfactory installation from the first visit to assess our requirements to the installation. All carried out by an efficient and courteous team.
Excellent company to deal with. Trustworthy did not have to worry about anything.
Extremely happy overall with the work that was carried out in my home. My windows are lovely and great joiners. I would recommend Thistle Windows.
Very positive experience, quality products, installed to a high standard, by excellent fitters, have already recommended the Company to others. Thanks.
Best company I have dealt with in so many ways. Look forward to their next visit!
As a customer, appears to be a good job and well executed.
A very efficient team from start to finish.
Delighted with the windows and the joinery work.
We are extremely happy with the high quality products and services received from the Thistle Windows Sales and Installation teams.
This is the second time I have used this firm, and would recommend them.
Work carried out by the tradesmen from Thistle Windows was completed to a high standard. The tradesmen were courteous and completed the work to a high degree of professionalism. I was kept well informed at each stage of the build project. The office staff at Thistle Windows were also courteous and efficient and kept me well informed at each stage of the build project and of any changes to the schedule.
Patrick Harris and Stan the installers did a very good job and the product and finish is excellent.
Everything was fine excellent service.
The experience was very positive. A bit more notice of confirmation of the installation date would have helped but we understand the restrictions of this given it is weather dependent, especially over the winter. In any event, Thistle managed to do the works in the week we requested, so worked out well. Very pleased with the experience and would recommend Thistle Windows & Conservatories Ltd for soffit and fascia replacements.
The window was fitted quickly and consideration for our residents taken into account. A nice finish and we are happy with the work done.
Thistle Windows have competed an excellent job providing and installing great double glazed windows. I have felt very confident to deliver on a good job throughout the process from start to finish.
So far we have been very satisfied with the installation.
Very happy from start to finish. Will use them again for any future work.
Friendly and professional installers. Delighted with the product.
Friendly, clean and efficient.
Arrived on time. Work carried out quickly and efficiently.
There were a few problems between the architect’s visit and actual start of building work. Thereafter communication was excellent and any issues were dealt with promptly and to our satisfaction.
Very helpful from start to finish, great communication and service from the office staff and the trades teams. Would highly recommend Thistle and would certainly use again.
Overall staff were prompt, polite and considerate but also very professional. The work has been done to a very high standard. We cannot recommend Thistle Windows highly enough.
We love our new windows installed efficiently by Thistle Windows!
From the first meeting with Lewis to the end of the project we were always dealt with knowledgeable efficient and courteous staff. We had an issue with a window and it was dealt with quickly and to our satisfaction. Highly recommended.
Very happy with the end product and the installation.
We are extremely pleased we chose Thistle Windows for our new porch. It was completed quickly despite the weather and is better than we could have anticipated. Everything went smoothly and every person that we dealt with was great. We shall certainly use them again and recommend them to anyone.
Happy with the new windows and the fitting experience. All contact with the company was efficient and promises kept. When contacted about some small issues these were dealt with.
Professional fitting by a competent team. Kept us informed throughout the process.
Work started and completed as promised.
Very informative and efficient service.
We are very happy with all aspects of the service and all the professionals involved and our new door is beautiful.
After considering other companies thistle windows for us had the best product at a very reasonable price. The salesman was very knowledgeable and did not pressurize us into a quick sale. We accepted the quote and the windows were ordered. The product is built to a high standard and fitting was also to a very high standard. We would recommend thistle windows to any friends or family.
Thistle windows provided a fully professional service from wing to wing, very impressed.
The work was carried out efficiently and to a high standard. Very pleased with the result.
Everything was done in a timely manner, everyone was pleasant and courteous and I am very pleased with the windows.
Good quality product and professionally installed.
The professional and non-belligerent sales approach, and the strong and consistent work ethic of the installers and painter made it a very positive and painless process.
From first contact to the salesman coming back to check we were happy with the products + the service was excellent. Every member of staff was knowledgeable, courteous and professional. Windows excellent quality.
Good quality product and very professional installation.
Very pleased with the work. Fitters were excellent, tidy, considerate and helpful.
I have recommended the company to friends within the last year as I have had both front and back doors installed by Thistle. A few of my friends have since had work done on my recommendation.
The windows are great and the fitters were fantastic!
Excellent service from start to finish.
The men that came to fit the door were very courteous and very polite and extremely good workers.
This is the first time that I’ve used Thistle Windows and we are very happy with the work done . The fitting team were great as well and easy to get along with. They did a fantastic job and I would recommend Thistle Windows to all my friends.
All good from ordering to completion. Installation guys very friendly and efficient.
Good communication throughout. Fitting team always kept us updated with progress. Would recommend.
Very good overall work and communication.
Thanks to all the tradesmen involved for an excellent job done, thank you!
They were all very friendly and helpful I would recommend them to friends and family and would use them again in the future.
Excellent first class job with no problems. Very efficient. Would recommend them highly.
The fitting and decorating after fitting was done in time scale given and workers were polite and helpful.
Excellent service from everyone we dealt with. A good experience and will use Thistle Windows & Conservatories again.
Fitters arrived on time and fitted porch to our satisfaction.
Very pleased with the experience. Good communication and installation.
Sales representative was friendly and not at all pushy. We were glad he had glass samples with him and photos of previous installations. He gave realistic expectations of the lead time (3 months) so we were pleasantly surprised when the door was installed within 2 months. The installation team was prompt, courteous and professional in their conduct. The job was completed quicker than advised too, and to our satisfaction.
The work quality and the polite, professional tradesmen stand out. Very pleased and felt we could trust them when we were out of the house.
A Great team arrived on site to carry out the works. Top quality job done. Thank you.
Very efficient and tidy installation, with great follow up to minor problems.
The whole project went smoothly, staff were brilliant, Quality Product and level of workmanship & finish were first class.
An excellent professional service from a well respected, friendly local company – Thank you!
Of all the sales representatives that we had to collect our requirements Lewis was streets ahead on knowledge and detail to help us fully specify what we wanted and the surveyor and fitters were very efficient.
As usual, very professional and courteous service from Thistle.
A thorough, professional service. Good product and staff.
This is the 3rd time I have used thistle windows and as always their service pre and post installation is second to none.
The door was fitted on the day arranged. The installers were very professional and tidy! I would have no qualms about recommending this company to others.
Love my new door. Look amazing and fitted very well. Much improvement on the drafts I was getting from my last doors.
Although initial date of installation was moved, the installation team worked well to get it completed prior to the festive break. Very satisfied with the work completed.
I was pleased to be able to deal with the fitter, speaking in Scots (the language that some people call “Doric”) as this is the language of our home.
We were absent when the door was fitted, but our neighbours let them in and confirmed that the installation team were on time and very efficient. The house was clean when we arrived home and we are more than happy with the standard of work.
From first contact with Mike Gordon all Thistle staff have been polite and courteous. I was happy to go out and leave installation team in my home to carry out their work. Delighted with windows and doors installed.
I would highly recommend Thistle Windows. great products, professional sales people, no pressure selling and talented tradesmen who arrived early and cleaned up after themselves.
All members of staff we dealt with from Thistle Windows were very professional and friendly. Billy, the sales representative, explained everything clearly in detail. This was then followed up by Keith during the survey who answered all the queries we had regarding the installation. Mike/Josh did an excellent job with the installation. Amber acted as a focal point during the installation and answered all queries very promptly. Overall, an excellent service.
Would not hesitate to use Thistle again as they have always provided a professional service.
The installation was completed in a professional manner by personnel who were experienced and courteous. The result obtained was very good and meets out satisfaction.
Satisfied with finished product. Good standard of workmanship.
I wrote review directly to Thistle Windows. 1st Class company and recommended to a friend who are also delighted with windows and doors too.
Few small issues during installation but eventually rectified. Happy with overall experience of installation.
Very happy with the work undertaken and would recommend this company. Many thanks!
No issues with the agreement or installation. A few minor trim issues are being sorted now.
From initial enquires at the showroom to the completion of installation, I was very pleased with the company who dealt with my request. I would definitely recommend the company I chose to others – it is a well known local company who do not bother you with cold calls etc.
Delighted with final result, fitters were very efficient and helpful.
Excellent service and very good installation team.
Good job completed by professional workers.
A very professional installation team who could not have been any more helpful and considerate.
Professional service from start to finish.
We are happy with the ordering and fitting of our roofline and fascia, the process went ahead without any problems.
Delay in getting door finished (pointing round edge) due to weather and illness but all finished now to my satisfaction.
From the initial consultation visit right through to pre-installation planning and scheduling the service provided was excellent. There was a no-nonsense, no pressure approach to sales and the models shown offered great visibility of the final product. Couple that to the two guys that performed a superb, spotless installation and I cannot help but highly recommend Thistle Windows and the high quality door and associated trim provided.
Very professional service. Will recommend to friends and family.
Excellent service, courteous and polite fitters, v. satisfied with quality of product.
Very efficient workers. Salesman was not pushy and listened to what we wanted.
Despite a couple of delays with the installation date, when they did come they were hardworking, friendly and efficient despite extremely cold and wet weather. The door is great and makes a huge difference to the look and draughtiness of the house. Really happy with the installation and door.
I am very happy with my French doors and appreciate all the time spent with the guys who put up with me as I was unsure of what I wanted and the patience they gave me was great. Please convey my thanks to them all!
An excellent service from start to finish as always from Thistle Windows & Conservatories Ltd.
Happy with installation of roofline products and upvc cladding. Installers were efficient and pleasant. Work was completed on time and to a high standard.
When started, work was done in a timely manner and the workmanship was very good.
Thistle Windows & Conservatories Feedback | 676 Customer Reviews | Independently Verified Customer Feedback
Thistle Windows Aberdeen Reviews | View 676 Genuine Customer Reviews✅ | Independently Audited Customer Reviews✅ | Over 97% Customer Satisfaction in 2018.
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© 1995-2019 Thistle Windows & Conservatories Ltd, Thistle House, Woodside Road, Bridge of Don, Aberdeen, AB23 8EF.
Thistle Windows & Conservatories Ltd is a company registered in Scotland (SC159622). Authorised and Regulated by the Financial Conduct Authority (Financial Services Register No. 729824). Thistle Kitchens and Thistle Homes are trading names of Thistle Windows & Conservatories Ltd.
Thistle Artificial Grass Ltd is a company registered in Scotland (SC522003). Thistle Gardens & Outdoors is a trading name of Thistle Artificial Grass Ltd.