776 Customer Reviews
Independently Verified Customer Feedback
97% Customer Satisfaction Recorded in 2018
Based on 637 customer feedback questionnaires received between the dates of 1/1/2018 and 17/12/2018, all independently audited and verified by Independent Network, our Overall Customer Satisfaction Rate for 2018 was 97%!
Independently Audited Customer Feedback
As a long-standing member of industry standards organisation Independent Network, Thistle is independently audited and strictly monitored to ensure that our customer satisfaction levels are of an extremely high standard.
Following completion of their installations, our customers are asked by Independent Network to complete a feedback questionnaire (which can also be completed anonymously). The information contained in these questionnaires is then used to produce a monthly customer satisfaction report detailing our performance across several important indicators.
This means that the feedback of each and every one of our valued customers directly influences the result of our independently audited customer satisfaction reports.
The stakes couldn’t be higher for us to make sure that we are doing everything we can to ensure your satisfaction, at every stage of your home improvement project, from quotation to installation – and beyond!
Once again a first class job undertaken by professionals who were courteous and pleasant to deal with.
The installation went as planned with no issues. There was a bit of a delay in getting the stonework on the outside of the door finalised but once done we are more than happy with the results.
It was carried out in a very efficient way from start to finish and we are extremely happy.
I am very happy with my new doors and looking forward to some nice weather to appreciate them.
Everything went well enough apart from a drilling mistake, but was dealt with professionally. Staff excellent in every department.
Although the team of fitters stated turned out to be one fitter on his own called Patrick, he was very professional and worked hard and did an excellent job of fitting my new windows and doors. I am really pleased with the quality of the products and the customer service as excellent.
Highly recommend Thistle Windows from my initial phone call to request a visit, sales person visiting to discuss my requirements then kept fully informed as my order progressed throughout to completion of installation – whole experience was seamless.
The company constantly updated me through the complete process. Staff were always courteous and polite and answered any questions politely and efficiently.
We were kept informed of when work was to be carried out and all turned up on time. The installation was fitted to a high standard and all the team acted professionally and left the work area clean and tidy. I would use Thistle again for future installations.
Efficient and courteous service.
Very happy with Thistle Windows. From first salesman visit up to completion of install we received first class service. Wouldn’t hesitate to use again.
Excellent professional service. Used before so knew I wouldn’t be disappointed.
Everything went very well from the first meeting with Mike Gordon to the fitters cleaning up after installation. Would definitely recommend to friends or family.
We had a few snagging issues (i.e. pointing, broken glass) but these were dealt with to our satisfaction.
Whole experience was excellent. Especially appreciated the communication and the fact that anyone due to arrive at our house came when they were expected.
Work carried out efficiently within the timescales agreed.
From the start of the project through to completion I was very impressed with the company and would certainly use them again. Thank you.
Lewis Morgan and the installers Thomas Pender and Alex Jones are a credit to the company. Lewis was professional, kind and answered any questions or queries I had quickly ensuring I understood everything. The installers were friendly and professional and completed the work to an extremely high standard. I am extremely happy with my decision to have this work done, thanks to them, and I would highly recommend the company to anyone.
Very professional service.
The fitting was done yesterday. The fitters were very polite and tidy. We are happy with the Fakro window to date.
Overall, a very good experience carried out by a professional company. As this was something I have never done before, I was taken through every step of the process until I was happy with what was happening. Was also shown the windows beforehand so I knew what to expect after installation.
Very professional service throughout from start to finish and can’t recommend them enough for the work done.
The initial contact with Thistle’s sales representative and surveyor was efficiently handled by the sales office. The work was organised and undertaken within the time agreed and we are pleased with the windows and door. We would have no hesitation in recommending Thistle.
Absolutely over the moon with the service from start to finish.
Service was adequate and was representative of our previous satisfactory experience with Thistle Windows.
The Thistle Windows team were fantastic. From Barry in the sales team, the surveyors, the installation team and the office staff, all were courteous, professional and great to talk and work with. The product was great and we are very pleased with the work. I would recommend Thistle Windows to anyone.
No problems at all. Good workers & job completed on time. Very pleased.
Excellent service, product is first class.
Good, professional, speedy service.
Installers gave a detailed plan of the work every day they arrived. They were courteous and cleaned up after themselves.
Thistle are generally very efficient, easy to deal with and do what they say they will do.
We were very happy with the service provided by the Thistle team and the quality of the windows and door. The two installers were excellent, they were far better than any other tradesmen we have employed recently.
Everyone at Thistle were friendly and helpful from first contact to completion of window.
The Team were excellent from start to finish. The quality of workmanship by all the Team members was excellent. Anything brought to their attention during the build was dealt with quickly and efficiently. 5 stars.
Entirely satisfied by the end product and installation. Price was high; but this is still the “norm” for Aberdeen.
All very professional from sales to painter.
Thistle are efficient and communicative. The installation was carried out as planned and the site left tidy. Minor niggles about the quality of the installation (pointing) from our last set of windows were rectified this time round.
From start to finish (sales, installation arrangements and installation), the process has gone like clockwork and finished to a high standard.
Team work great from start to finish.
They were efficient and polite.
First class installation by experienced and friendly work people.
We had one or two issues regarding the two doors that were fitted but the problems have now been rectified to our satisfaction.
Happy with service from start to finish, would definitely recommend.
Excellent service, product is first class.
Very professional, friendly and helpful service, highly recommended.
Contact with members of Thistle Windows was easy, friendly and productive at all stages. The product is first class. All-in-all, excellent!
We have received a high quality of service and the windows were fitted very well and the fitter was very professional.
The installation was carried out by friendly efficient fitters who ensured the work areas were protected and disruption was kept to a minimum.
As always, I was delighted by their work and by the courtesy and care of all those involved.
Project took a little while to get underway but I am very satisfied with the product now the work is fully complete. Installers went out of their way to replace an existing double glazing unit which was compromised during installation and were very helpful during installation of security lighting.
I’ve used Thistle twice now, would be more than happy to recommend them in the future.
From start to finish great service.
The fitters were polite and friendly and very professional
Very pleased with the service and quality of the product.
Very happy. Team were professional and friendly.
Absolutely delighted with Thistle – a wonderful job.
Excellent work & quality.
A very efficient service.
Fitters who came explained what they were going to be doing, were polite and had to deal with an unexpected wasp nest which they brought to my attention.
Fast, efficient and competent installation each time we have used them.
Excellent service from start to finish, love our door!
Extremely well handled from the first appointment through to installation. The fitters were so friendly, helpful and very clean. I’d thoroughly recommend Thistle Windows to anyone.
Staff at Thistle are courteous, Installers worked efficiently to get the job done.
A very quick and efficient installation.
Excellent product and service.
We have dealt with Thistle in the past. We have had courteous efficient service and certainly not pushy, a pleasure to deal with.
Very happy with overall service and completion of work. All members of staff at Thistle were very helpful and great to work with.
No problems – nice job.
Excellent experience of Thistle Windows. They were efficient and helpful and we are very pleased with the result.
All work started on the date given after a very long wait for planning consent. All the different tradesmen did their work very well and left the site very tidy, all explained each process as it progressed. We are very happy with the finished porch. The surveyor was excellent.
Quick and efficient with no fuss. Product as described.
Very pleased with the whole experience.
Fast efficient service by very nice workmen who did a great job.
The whole process of ordering to fitting of our window was easy and efficient. We were kept up-to-date by letter and telephone of fitting dates, times and price. The two installers turned up on time and made sure they used dust sheets to protect floors and furniture. They were friendly and approachable and completed the job within the time scale given. They left the area spotless. Very pleased!
Another Quality Product & Service by Thistle Windows.
Delighted with the windows installed by Thistle. As my flat is a listed building, they dealt with all of the planning permission process and getting the timber sash and case windows built to the correct specifications. The installation was quick and hassle free, the guys did a super job and I’m very pleased.
Very happy with the service both with sales and fitting. The fitters were very helpful and friendly, did a good job and cleaned up when they were finished. The doors are great, very pleased with the company all round.
Very professional fitters. Excellent job done and would not hesitate to have them back for future works.
Workers arrived on time each day and worked so hard in warm conditions. Very efficient – teamwork was outstanding. Knew their product inside out, nothing was too much bother. Dust sheets used and debris removed to my satisfaction. Now waiting for painter to complete the finish and hoping his skills are equally good!
Workmen were very efficient and tidy and was very impressed at how hard they worked. The painter who came back to varnish our windows was also very tidy and did a great job. Would highly recommend the whole process from our first phone call to completion. All the staff we have dealt with have been friendly and most helpful.
Work completed in good time, workmen cleaned up inside and outside and removed all debris.
From sales to completion of the work, all tradesmen have been professional and delivered a great service.
I have no complaints at all everything was 100% from start to finish. The rep Michael Gordon was really helpful with our choice and explained all options.
I have dealt with Thistle Windows in the past and was satisfied with the work that was done that is why I had no hesitation in having them do work for me again. I would highly recommend them.
They are an excellent company to deal with and have used them to renew all my windows and doors over the years and have recommended them to other people.
Good communications from initial contact, very efficient company to deal with. Very pleased overall.
This is the second time we have used Thistle for work on our home and our experiences have been very good on both occasions.
Our experience with Thistle was positive throughout from design to snagging. All issues were dealt with promptly and without quibble. We are delighted with overall result.
Thistle Windows were quick, professional and courteous.
Overall very good.
Problem free from start to finish. The installers were punctual, professional and we are delighted with the finished products.
A 1st class job carried out by an efficient and well organised squad.
Minor issues rapidly and courteously resolved. Would recommend the excellent service to anyone.
Installation team were great.
This was another very successful transaction with Thistle’s team.
Everyone we dealt with were friendly and professional. All the work was done with care and also very fast. The whole process was easy and not once was there any issues or problems. Very happy.
Really happy with the efficiency and work of Thistle Windows. Would highly recommend.
We have used Thistle several times and would not go elsewhere at the present time.
Salesman very professional and not pushy. Gave full information and costings before negotiating deal. Fitters were top class. Efficient, professional and completed job on time to a very high standard. First class experience from start to finish.
Lewis was very respectful, good communication with no heavy sales tactics, just respectful information sharing and assistance when needed. The whole experience was entirely positive.
Thistle were excellent to deal with in every way. They turned up on time and did a great job.
Good professional job from Salesman to Fitters.
All workers pleasant and efficient. Nothing was too much trouble. Overall very pleased with work carried out, wouldn’t hesitate to recommend “Thistle Windows & Conservatories Ltd”.
Really good company needed alteration to window panels and unfortunately due to a family bereavement we had to rearrange access dates. From fitting team to office and sales a big thank you I would use you again and recommend you to others.
Excellent service, all parties involved very friendly and professional, would use again.
Very impressed – friendly, efficient and tidy. Great follow-up service.
Happy with installation, would recommend to others.
Very happy with the installation and could not fault the service at all.
Completely satisfied from sales to installation.
Received excellent service from start to finish. Would thoroughly recommend.
The installation was to make foundations, erect a timber framed porch, line out with plasterboard, install electrics and fit new flooring then clad in fyfestone bricks with a tiled roof. It was a complex build and involved many trades and work over 9 weeks. I was very pleased at how the work progressed and ultimately was finished.
Perfect install, can’t fault anything about it.
Great all round service from Thistle Windows.
Minor snagging work was required but otherwise I was very happy with the product and the efficiency of Thistle Windows and Doors.
Have used this company in the recent past. They have over a period of time completely renewed all the exterior doors and double glazing on our property. Very good company to deal with and the fitters were excellent. Customer relations were very good. Will definitely use them again.
Thistle Windows were highly recommended to us by friends and after receiving excellent service from them, we are only too happy to recommend them to others.
Job done very efficiently.
Excellent professional job done by a friendly team.
The job was done timely and efficiently. The fitting team worked well and communication with them was great.
From initial visit from Lewis to installation, easy to deal with along with a quality product at a good price – would highly recommend.
We were greatly impressed by the quality of the job and the dedication of the workers. They made the construction of the Sun lounge from start to finish a hassle free experience. We are delighted with the finished job.
I’m very happy with the standard of service and product supplied.
Installers were very efficient and professional at all times. Highly commendable.
Mr Lawson was very professional and attentive. The actual installation went very well and standard of workmanship is very good!
Installation went without a hitch and in a very professional manner. Installers were very professional and explained each stage of works.
Good quality windows and doors. Very content with the professionalism of the installation team.
First class service. Thistle windows communication was excellent as to when each of the tradespersons would be.
Very happy with the smooth process of ordering by Lewis and also the work carried out by fitters. Would not hesitate to use or recommend Thistle windows.
Found ordering easy, had a thorough survey done. Was kept informed of installation, first provisionally then confirmed. Materials and scaffolding were delivered on time. Guys came when I was told they would and worked very efficiently, seemed to genuinely care about the results. I was satisfied I had received the best service I could.
We have dealt with Thistle Windows several times before and have a high level of trust in their professionalism and quality. They are also helpful and courteous.
We found Thistle to be professional, courteous & all work completed to a very high standard.
Installing team were really friendly and efficient. We are very pleased with the finished product.
Helpful, friendly service throughout. Very happy with the quality of work. Would definitely recommend this installer.
We have used Thistle for a number of projects to replace windows, guttering etc and always were very happy with the service.
Overall we were very pleased with the service provided by Thistle Windows.
The fitting team were polite, professional and efficient. They answered any queries relating to the installation and fitting.
Work completed as quoted. Friendly and helpful fitting team. Cannot fault the Company in any way.
From Robert’s initial suggestion of window style through to installation the whole process has been excellent. At the survey stage I was unsure about the astrigal bars sizes and the Surveyor was happy to make a second home visit to help with my decision. My new white woodgrain effect windows suit my 100 year old cottage perfectly. Very pleased with the product and with Thistle Windows.
Communication throughout was excellent, we didn’t have single problem throughout the entire process.
Very happy with all aspects of work undertaken. Everything to a high standard.
Competent and efficient installation team, after sales service also very good.
Excellent, professional work. Extremely pleased.
We were very pleased with workmen on the job and the work done to our house.
We have a conservatory, 2 exterior doors and all windows replaced by Thistle over many years. We have always been delighted with the products and service.
A very satisfactory installation from the first visit to assess our requirements to the installation. All carried out by an efficient and courteous team.
Excellent company to deal with. Trustworthy did not have to worry about anything.
Extremely happy overall with the work that was carried out in my home. My windows are lovely and great joiners. I would recommend Thistle Windows.
Very positive experience, quality products, installed to a high standard, by excellent fitters, have already recommended the Company to others. Thanks.
Best company I have dealt with in so many ways. Look forward to their next visit!
As a customer, appears to be a good job and well executed.
A very efficient team from start to finish.
Delighted with the windows and the joinery work.
We are extremely happy with the high quality products and services received from the Thistle Windows Sales and Installation teams.
This is the second time I have used this firm, and would recommend them.
Work carried out by the tradesmen from Thistle Windows was completed to a high standard. The tradesmen were courteous and completed the work to a high degree of professionalism. I was kept well informed at each stage of the build project. The office staff at Thistle Windows were also courteous and efficient and kept me well informed at each stage of the build project and of any changes to the schedule.
Patrick Harris and Stan the installers did a very good job and the product and finish is excellent.
Everything was fine excellent service.
The experience was very positive. A bit more notice of confirmation of the installation date would have helped but we understand the restrictions of this given it is weather dependent, especially over the winter. In any event, Thistle managed to do the works in the week we requested, so worked out well. Very pleased with the experience and would recommend Thistle Windows & Conservatories Ltd for soffit and fascia replacements.
The window was fitted quickly and consideration for our residents taken into account. A nice finish and we are happy with the work done.
Thistle Windows have competed an excellent job providing and installing great double glazed windows. I have felt very confident to deliver on a good job throughout the process from start to finish.
So far we have been very satisfied with the installation.
Very happy from start to finish. Will use them again for any future work.
Friendly and professional installers. Delighted with the product.
Friendly, clean and efficient.
Arrived on time. Work carried out quickly and efficiently.
There were a few problems between the architect’s visit and actual start of building work. Thereafter communication was excellent and any issues were dealt with promptly and to our satisfaction.
Very helpful from start to finish, great communication and service from the office staff and the trades teams. Would highly recommend Thistle and would certainly use again.
Overall staff were prompt, polite and considerate but also very professional. The work has been done to a very high standard. We cannot recommend Thistle Windows highly enough.
We love our new windows installed efficiently by Thistle Windows!
From the first meeting with Lewis to the end of the project we were always dealt with knowledgeable efficient and courteous staff. We had an issue with a window and it was dealt with quickly and to our satisfaction. Highly recommended.
Very happy with the end product and the installation.
We are extremely pleased we chose Thistle Windows for our new porch. It was completed quickly despite the weather and is better than we could have anticipated. Everything went smoothly and every person that we dealt with was great. We shall certainly use them again and recommend them to anyone.
Happy with the new windows and the fitting experience. All contact with the company was efficient and promises kept. When contacted about some small issues these were dealt with.
Professional fitting by a competent team. Kept us informed throughout the process.
Work started and completed as promised.
Very informative and efficient service.
We are very happy with all aspects of the service and all the professionals involved and our new door is beautiful.
After considering other companies thistle windows for us had the best product at a very reasonable price. The salesman was very knowledgeable and did not pressurize us into a quick sale. We accepted the quote and the windows were ordered. The product is built to a high standard and fitting was also to a very high standard. We would recommend thistle windows to any friends or family.
Thistle windows provided a fully professional service from wing to wing, very impressed.
The work was carried out efficiently and to a high standard. Very pleased with the result.
Everything was done in a timely manner, everyone was pleasant and courteous and I am very pleased with the windows.
Good quality product and professionally installed.
The professional and non-belligerent sales approach, and the strong and consistent work ethic of the installers and painter made it a very positive and painless process.
From first contact to the salesman coming back to check we were happy with the products + the service was excellent. Every member of staff was knowledgeable, courteous and professional. Windows excellent quality.
Good quality product and very professional installation.
Very pleased with the work. Fitters were excellent, tidy, considerate and helpful.
I have recommended the company to friends within the last year as I have had both front and back doors installed by Thistle. A few of my friends have since had work done on my recommendation.
The windows are great and the fitters were fantastic!
Excellent service from start to finish.
The men that came to fit the door were very courteous and very polite and extremely good workers.
This is the first time that I’ve used Thistle Windows and we are very happy with the work done . The fitting team were great as well and easy to get along with. They did a fantastic job and I would recommend Thistle Windows to all my friends.
All good from ordering to completion. Installation guys very friendly and efficient.
Good communication throughout. Fitting team always kept us updated with progress. Would recommend.
Very good overall work and communication.
Thanks to all the tradesmen involved for an excellent job done, thank you!
They were all very friendly and helpful I would recommend them to friends and family and would use them again in the future.
Excellent first class job with no problems. Very efficient. Would recommend them highly.
The fitting and decorating after fitting was done in time scale given and workers were polite and helpful.
Excellent service from everyone we dealt with. A good experience and will use Thistle Windows & Conservatories again.
Fitters arrived on time and fitted porch to our satisfaction.
Very pleased with the experience. Good communication and installation.
Sales representative was friendly and not at all pushy. We were glad he had glass samples with him and photos of previous installations. He gave realistic expectations of the lead time (3 months) so we were pleasantly surprised when the door was installed within 2 months. The installation team was prompt, courteous and professional in their conduct. The job was completed quicker than advised too, and to our satisfaction.
The work quality and the polite, professional tradesmen stand out. Very pleased and felt we could trust them when we were out of the house.
A Great team arrived on site to carry out the works. Top quality job done. Thank you.
Very efficient and tidy installation, with great follow up to minor problems.
The whole project went smoothly, staff were brilliant, Quality Product and level of workmanship & finish were first class.
An excellent professional service from a well respected, friendly local company – Thank you!
Of all the sales representatives that we had to collect our requirements Lewis was streets ahead on knowledge and detail to help us fully specify what we wanted and the surveyor and fitters were very efficient.
As usual, very professional and courteous service from Thistle.
A thorough, professional service. Good product and staff.
This is the 3rd time I have used thistle windows and as always their service pre and post installation is second to none.
The door was fitted on the day arranged. The installers were very professional and tidy! I would have no qualms about recommending this company to others.
Love my new door. Look amazing and fitted very well. Much improvement on the drafts I was getting from my last doors.
Although initial date of installation was moved, the installation team worked well to get it completed prior to the festive break. Very satisfied with the work completed.
I was pleased to be able to deal with the fitter, speaking in Scots (the language that some people call “Doric”) as this is the language of our home.
We were absent when the door was fitted, but our neighbours let them in and confirmed that the installation team were on time and very efficient. The house was clean when we arrived home and we are more than happy with the standard of work.
From first contact with Mike Gordon all Thistle staff have been polite and courteous. I was happy to go out and leave installation team in my home to carry out their work. Delighted with windows and doors installed.
I would highly recommend Thistle Windows. great products, professional sales people, no pressure selling and talented tradesmen who arrived early and cleaned up after themselves.
All members of staff we dealt with from Thistle Windows were very professional and friendly. Billy, the sales representative, explained everything clearly in detail. This was then followed up by Keith during the survey who answered all the queries we had regarding the installation. Mike/Josh did an excellent job with the installation. Amber acted as a focal point during the installation and answered all queries very promptly. Overall, an excellent service.
Would not hesitate to use Thistle again as they have always provided a professional service.
The installation was completed in a professional manner by personnel who were experienced and courteous. The result obtained was very good and meets out satisfaction.
Satisfied with finished product. Good standard of workmanship.
I wrote review directly to Thistle Windows. 1st Class company and recommended to a friend who are also delighted with windows and doors too.
Few small issues during installation but eventually rectified. Happy with overall experience of installation.
Very happy with the work undertaken and would recommend this company. Many thanks!
No issues with the agreement or installation. A few minor trim issues are being sorted now.
From initial enquires at the showroom to the completion of installation, I was very pleased with the company who dealt with my request. I would definitely recommend the company I chose to others – it is a well known local company who do not bother you with cold calls etc.
Delighted with final result, fitters were very efficient and helpful.
Excellent service and very good installation team.
Good job completed by professional workers.
A very professional installation team who could not have been any more helpful and considerate.
Professional service from start to finish.
We are happy with the ordering and fitting of our roofline and fascia, the process went ahead without any problems.
Delay in getting door finished (pointing round edge) due to weather and illness but all finished now to my satisfaction.
From the initial consultation visit right through to pre-installation planning and scheduling the service provided was excellent. There was a no-nonsense, no pressure approach to sales and the models shown offered great visibility of the final product. Couple that to the two guys that performed a superb, spotless installation and I cannot help but highly recommend Thistle Windows and the high quality door and associated trim provided.
Very professional service. Will recommend to friends and family.
Excellent service, courteous and polite fitters, v. satisfied with quality of product.
Very efficient workers. Salesman was not pushy and listened to what we wanted.
Despite a couple of delays with the installation date, when they did come they were hardworking, friendly and efficient despite extremely cold and wet weather. The door is great and makes a huge difference to the look and draughtiness of the house. Really happy with the installation and door.
I am very happy with my French doors and appreciate all the time spent with the guys who put up with me as I was unsure of what I wanted and the patience they gave me was great. Please convey my thanks to them all!
An excellent service from start to finish as always from Thistle Windows & Conservatories Ltd.
Happy with installation of roofline products and upvc cladding. Installers were efficient and pleasant. Work was completed on time and to a high standard.
When started, work was done in a timely manner and the workmanship was very good.
Thistle Windows & Conservatories Feedback | 776 Customer Reviews | Independently Verified Customer Feedback
Thistle Windows Aberdeen Reviews | View 776 Genuine Customer Reviews✅ | Independently Verified Customer Reviews✅ | Over 97% Customer Satisfaction in 2018
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Thistle Windows & Conservatories Ltd is a company registered in Scotland (SC159622). Thistle Kitchens and Thistle Homes are trading names of Thistle Windows & Conservatories Ltd.
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Finance and credit are subject to application, financial circumstances and borrowing history. Terms and conditions apply. Authorised and Regulated by the Financial Conduct Authority. Thistle Windows & Conservatories Ltd (Financial Services Register No. 729824) acts as a credit broker and not the lender and only offers products from Hitachi Capital.