VOTED BEST IN THE UK FOR CUSTOMER SATISFACTION
Our team is very proud to announce that, for the second year in a row, we have been awarded the top-tier UK National Customer Satisfaction Award by industry standards organisaton Independent Network!
The Independent Network Customer Satisfaction Awards, are based on the independently audited feedback questionnaire responses of over 15,00 customers from over 100 member companies covering the length and breadth of the UK.
Over the past year, Independent Network has asked each of our customers for their feedback regarding their experience with Thistle in a variety of areas, including the quality of the installation work completed and the standard of service delivered.
Based on the feedback of 484 customers received between January and December 2020, Thistle achieved an Average Customer Satisfaction Rate of 97.96% and was awarded the title of ‘Best in The UK For Customer Satisfaction’ at this year’s awards ceremony, which took place on Tuesday 28th September 2021.
We would like to thank all of our customers for their support, patience and understanding during what has been far from a normal year. The unprecendented circumstances of the last year have certainly been challenging for everyone, but as a local community we have stood strong together and we could not be prouder to be a local company that continues to serve Aberdeen, Aberdeenshire and North East Scotland!
To view our full Customer Satisfaction Statistics for 2020 please scroll down this page.
January 2020: Feedback From 70 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
February 2020: Feedback From 66 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
March 2020 – May 2020
Due to the onset of the COVID-19 pandemic and the first UK National Lockdown we were forced to close during these months, with all installation work paused until the lifting of lockdown restrictions in the summer.
June 2020: Feedback From 37 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
July 2020: Feedback From 39 Completed Installations
During July 2020 we received a perfect 100% rating across all areas of customer feedback!
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
August 2020: Feedback From 45 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
September 2020: Feedback From 51 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
October 2020: Feedback From 70 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
November 2020: Feedback From 81 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
December 2020: Feedback From 25 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
Average Feedback From 484 Completed Installations
%
Q1: Were the undertakings of the Sales Representative completed to your satisfaction? (YES/NO)
%
Q2: Were the Fitters courteous and efficient? (YES/NO)
%
Q3: Was the Installation completed professionally? (YES/NO)
%
Q4: Was your home left free of work debris? (YES/NO)
%
Q5: Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? (YES/NO)
Average Customer Satisfaction Rate For 2020
%
Over 700 Customer Reviews
Independently Verified Customer Feedback
The Team were excellent from start to finish. The quality of workmanship by all the Team members was excellent. Anything brought to their attention during the build was dealt with quickly and efficiently. 5 stars.
Installers gave a detailed plan of the work every day they arrived. They were courteous and cleaned up after themselves.
The Thistle Windows team were fantastic. From Barry in the sales team, the surveyors, the installation team and the office staff, all were courteous, professional and great to talk and work with. The product was great and we are very pleased with the work. I would recommend Thistle Windows to anyone.
From start to finish (sales, installation arrangements and installation), the process has gone like clockwork and finished to a high standard.
Thistle Windows & Conservatories Ltd | National Customer Satisfaction Award Winners
Voted Best in The UK for Customer Satisfaction | 97.96% Customer Satisfaction Rate for 2020 | Your Award-Winning Local Home Improvement Specialist, Serving Aberdeen, Aberdeenshire & North East Scotland since 1995
Email: info@thistlewindows.com
Call: 01224 706 555
© 1995-2022 Thistle Windows & Conservatories Ltd, Thistle House, Woodside Road, Bridge of Don, Aberdeen, AB23 8EF.
Thistle Windows & Conservatories Ltd is a company registered in Scotland (SC159622) - VAT No. 663 7172 22. Thistle Kitchens, Thistle Bathrooms and Thistle Homes are trading names of Thistle Windows & Conservatories Ltd.
Thistle Artificial Grass Ltd is a company registered in Scotland (SC522003) - VAT No. 229 8195 71. Thistle Gardens & Outdoors is a trading name of Thistle Artificial Grass Ltd.
Credit is subject to status and affordability. Terms & Conditions Apply. Thistle Windows & Conservatories Ltd (Financial Services Register No. 729824) is a credit broker, not the lender and is authorised and regulated by the Financial Conduct Authority. Thistle Artificial Grass Ltd (Financial Services Register No. 805140) is an Appointed Representative of Thistle Windows & Conservatories Ltd. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Authorised and Regulated by the Financial Conduct Authority.
