Thistle Wins UK Award for Customer SatisfactionVoted Best Company in the UK for Customer Satisfaction 2016/17
Thistle Windows & Conservatories is proud to announce that we have been voted the Best Company in the UK for Customer Satisfaction – our 15th major national award from the acclaimed industry standards and guarantees organisation, Network VEKA.
Thistle was named not only the Best Company in the UK for Customer Satisfaction, but also took home Network VEKA’s coveted Member of the Year trophy at the organisation’s annual awards ceremony in Warwick on Saturday May 6th, 2017.
Managing Director Ian Bruce said: “It’s fantastic to be recognised once again in this way, it’s important to highlight that our entire team has played an important role in maintaining a high level of satisfaction at every stage of our customers’ projects, from the initial quotation experience all the way through to efficient installation and completion.”
“It has been a momentous 12 months for Thistle, with the move to our new 35,000 sq. ft Head Office, Showroom and Warehouse facility. We are also thrilled at gaining more customers than ever – while ensuring that exceptionally high levels of customer satisfaction are being delivered. In 2016 we are proud to have achieved our highest level of customer satisfaction in at least the last five years, recorded at 97.4%.”
The awards are based on questionnaire responses from more than 15,000 customers of 140 Network VEKA member companies from the length and breadth of the UK, who are asked for their feedback in rating the quality of products and the efficiency of service delivered – with Thistle coming top in the highest-tier UK award category.
Network VEKA was established 20 years ago to help quality local home improvement companies to prove their high standards and stand apart from less reputable competitors. Its members are all regularly audited to ensure that the strict standards demanded by the organisations are met, in addition to offering the organisation’s own insurance-backed guarantees to every customer.
The entire team at Thistle is incredibly proud to win yet another UK industry award, further adding to our reputation as a trustworthy local company that delivers an exceptional service worthy of national recognition. We owe each and every one of these awards to the feedback of our valued customers and each award further strengthens our resolve and commitment to ensuring that we maintain the high standards of service we pride ourselves on.
The team at Thistle would like to extend a huge thank you to every single one of our customers, both past and present. Without your custom, support, referrals and recommendations we would not be where we are as a company today, and we will never forget that fact.